Alamin Travels (“we”, “our”, or “us”) acts as a B2B Online Travel Agency (OTA), facilitating travel-related services including flight bookings, hotel reservations, holiday packages, and other travel services through third-party suppliers such as airlines, hotels, and service providers.

This Refund Policy outlines the terms and conditions governing cancellations, refunds, and related processes.

1. GENERAL REFUND PRINCIPLES

• All refunds are subject to the rules and policies of the respective airline, hotel, or service provider.
• Alamin Travels does not control supplier policies and cannot guarantee refund eligibility.
• Service fees, convenience fees, and processing charges charged by Alamin Travels are non-refundable, unless otherwise stated.
• Refunds will only be processed after receiving confirmation from the respective supplier.

2. FLIGHT BOOKING REFUNDS

2.1 Refund Eligibility

• Refund eligibility depends on the airline fare rules associated with your ticket.
• Non-refundable tickets cannot be refunded under any circumstances.
• Partially used tickets may have limited or no refund value.

2.2 Deductions

Airline cancellation penalties, government taxes (if non-refundable), and service fees will be deducted from the refund amount.

3. HOTEL & HOLIDAY PACKAGE REFUNDS

• Hotel cancellation charges vary based on room type, rate plan, and supplier policy.
• Customized holiday packages are subject to cancellation terms agreed at the time of booking.

4. FORCE MAJEURE

• Refunds will be subject to supplier policies
• Airlines or hotels may offer:
  • Date changes
  • Travel vouchers instead of cash refunds
• Alamin Travels will assist travel partners but is not liable for supplier decisions.

5. SERVICE FEES & ADMIN CHARGES

Alamin Travels may charge a service fee for:

• Processing cancellations
• Handling refund requests
• Administrative support

These charges are non-refundable.

6. POLICY UPDATES

Alamin Travels reserves the right to modify this Refund Policy at any time. Updated versions will be published on our official platforms.

CONTACT FOR REFUND REQUESTS

For any cancellation or refund inquiries, please contact:

Alamin Travels
Email: support@alamintravels.com
Phone: +8809617554422
Address: Bhanga Bazar, Muri Potti, (2nd Floor) Ali Market, Bhanga, Faridpur-7830, Bangladesh